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These Terms and Conditions govern all services provided by The Serendipity Den (referred to herein as "we," "us," or "The Serendipity Den"). By booking or engaging any service offered through this website, you confirm that you have read, understood, and agreed to these Terms in full.

Services Offered

The Serendipity Den offers the following services: Astrology, Feng Shui, Reiki, Deep Energy Healing, Intuitive Reading, and Spirit Connection (Mediumship). Services are delivered primarily online via video call, with occasional in-person Feng Shui site visits available to locally based clients by prior arrangement.

Booking & Payment

All sessions must be booked in advance through our booking system. Full payment is required at the time of booking in order to confirm your appointment. Your session is not confirmed until payment has been received. We reserve the right to decline or cancel a booking at our discretion, in which case a full refund will be issued.

Delivery Timeframes

For services that include a written report or analysis, the following timeframes apply:

• Astrology Reports — delivered within 10 business days of receiving full payment and all required birth data.
• Feng Shui Reports — delivered within 21 business days of receiving full payment and all required information, including photographs and floor plans of the premises.
• Live Sessions — Reiki, Deep Energy Healing, Intuitive Reading, Spirit Connection, are scheduled by mutual agreement via email within 5 business days of payment confirmation.

We will notify you promptly if exceptional circumstances require an extension to these timeframes.

Cancellation & Rescheduling

We understand that life sometimes requires a change of plans. The following policy applies across all session-based services:

Refund Policy

We operate the following refund policy depending on the service engaged:

• Astrology & Feng Shui — No refund is available once payment has been made. These services involve significant preparation time prior to the session or report delivery.
• Reiki, Deep Energy Healing, Intuitive Reading & Spirit Connection — A full refund will be issued if you cancel your appointment with at least 24 hours' notice prior to the scheduled session time. Cancellations made with less than 24 hours' notice, or non-attendance, are not eligible for a refund.

Client Responsibilities

To ensure the best possible experience, clients are responsible for providing accurate and complete information at the time of booking (including birth data for Astrology and photographs or floor plans for Feng Shui), joining sessions punctually via the agreed video call platform, and engaging with our services in good faith and with respectful conduct. We reserve the right to end a session without refund if a client behaves in a manner that is abusive, threatening, or disrespectful.

Intellectual Property

All written reports, recordings, content, and materials produced by The Serendipity Den are the intellectual property of Ivana Meyer. They are provided for your personal use only and may not be reproduced, shared publicly, or used for commercial purposes without prior written consent.

Governing Law

These Terms are governed by the laws of the Republic of Serbia. By engaging our services, you agree that any disputes will be subject to the exclusive jurisdiction of the competent courts of the Republic of Serbia. Nothing in these Terms affects your statutory rights under the consumer protection laws of your own country of residence.

The Serendipity Den is committed to protecting your personal information and your right to privacy. This Privacy Policy explains what data we collect, how we use it, and your rights in relation to it. This policy is compliant with the General Data Protection Regulation (GDPR) and applicable international data protection standards.

Who We Are

The Serendipity Den is operated by Ivana Meyer as a sole practitioner offering metaphysical and holistic services online to a global clientele. For any privacy-related enquiries, please contact us at info@theserendipityden.com.

What Data We Collect

We collect only the information necessary to provide our services and communicate with you. This includes:

• Your name and email address, provided when making an enquiry or booking
• Birth date, time, and place of birth (for Astrology services only)
• Photographs and floor plans of your premises (for Feng Shui services only)
• Any personal information you choose to share during a Discovery Call or session
• Payment information — processed securely by our third-party payment provider; we do not store card details
• Technical data such as browser type and IP address, collected automatically by our website platform

How We Use Your Data

Your data is used solely for the following purposes:

• To deliver the service you have booked and communicate with you regarding your appointment
• To process your payment securely
• To send you booking confirmations, reminders, and follow-up correspondence
• To comply with our legal obligations

We do not use your personal data for automated decision-making, profiling, or marketing without your explicit consent. We will never sell, rent, or share your personal data with third parties for their own marketing purposes.

Third-Party Services

We use the following trusted third-party platforms which may process your data as part of service delivery:

• Booking system — to manage appointments and scheduling
• Payment processor — to handle payments securely
• Video conferencing software — to conduct video sessions; subject to the platform provider's own privacy policy
• Email platform — to send booking confirmations and correspondence
• WordPress / Hostinger — our website hosting platform

Each of these providers operates under their own privacy policies and data protection frameworks. We select only reputable providers who maintain appropriate security standards.

Data Retention

We retain your personal data only for as long as necessary to provide our services and comply with legal obligations. Session notes and correspondence are retained for a maximum of two years following your last interaction with us, after which they are securely deleted. You may request deletion of your data at any time (see Your Rights below).

Your Rights

Under GDPR and applicable data protection law, you have the right to access the personal data we hold about you, request correction of inaccurate data, request deletion of your data, withdraw consent at any time where processing is based on consent, and lodge a complaint with your national data protection authority. To exercise any of these rights, please contact us at info@theserendipityden.com.

Data Security

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it from unauthorised access, loss, or disclosure. All payment transactions are encrypted and handled by our third-party payment processor.

International Transfers

As an internationally operating service, your data may be processed in countries outside the European Economic Area. Where this occurs, we ensure that appropriate safeguards are in place in accordance with GDPR requirements.

The Serendipity Den is built on a foundation of integrity, compassion, and deep respect for every individual who entrusts us with their journey. The following ethical commitments govern all services we offer, across every modality.

Confidentiality

Everything shared within a session — whether spoken, written, or energetically received — is held in the strictest confidence. We will never disclose information about a client to any third party without explicit written consent, except where required by law. This commitment to confidentiality applies equally to Astrology and Feng Shui consultations, Reiki and Deep Energy Healing sessions, Intuitive Readings, and Spirit Connection (Mediumship) sessions.

Client Autonomy & Empowerment

We believe deeply in the sovereignty and free will of every individual. Our role is to illuminate, offer perspective, and support your journey — never to direct, control, or create dependency. All guidance offered through our services is intended to empower you to make your own informed decisions. You are always the author of your own life.

Non-Predictive Nature of Our Services

While our services draw on ancient wisdom traditions, intuitive perception, and energetic practices, they are inherently interpretive and non-predictive. No outcome can be guaranteed. Astrology maps potential and tendency; it does not determine fate. Mediumship and Intuitive Reading offer connection and insight; they are not infallible oracles. We ask all clients to engage with this understanding.

Respect for Sensitive Information

Many of our services touch on deeply personal areas of life — relationships, grief, health, purpose, and spiritual wellbeing. We approach all such disclosures with the utmost care, compassion, and non-judgement. Clients are never obligated to share more than they feel comfortable with.

Boundaries Around Vulnerable Clients

We recognise that clients sometimes come to us during periods of significant emotional difficulty, grief, or personal crisis. While we hold space with compassion and care, our services are not a substitute for professional mental health support, medical care, or crisis intervention. If we believe a client's wellbeing requires professional support beyond what we can ethically offer, we will gently say so and encourage appropriate referral. We reserve the right to decline or discontinue a session if we feel it is not in the client's best interest to proceed.

No Discrimination

The Serendipity Den welcomes all individuals regardless of age (18 years and over), gender, nationality, religion, sexual orientation, or background. We do not offer services to minors without the consent and presence of a parent or legal guardian.

Honest Representation

We will always represent our skills, experience, and the nature of our services honestly. We do not claim to diagnose illness, predict specific future events, guarantee outcomes, or possess abilities beyond what is ethically supportable. Any results discussed are based on our genuine professional perception and the traditions we practise within.

Scope of Practice

Our practitioners are trained and experienced in the spiritual and energetic modalities offered. We do not practise medicine, psychology, law, or financial advising, and nothing communicated during a session should be interpreted as advice in any of those professional domains.

Nature of Services

Astrology and Feng Shui are ancient metaphysical disciplines rooted in centuries of systematic observation and symbolic tradition. Reiki, Deep Energy Healing, Intuitive Reading, and Spirit Connection (Mediumship) are spiritual and energetic practices grounded in intuitive perception and healing intention. All services are offered in the spirit of guidance, reflection, and empowerment. The insights, impressions, and information offered during sessions represent our practitioner's genuine perception and interpretation; they are not scientifically proven methods and individual results may vary.

No Guarantees

The Serendipity Den makes no representations or warranties as to the accuracy, completeness, or fitness for purpose of any guidance or information provided during sessions or in written reports. No specific outcome, result, or prediction is guaranteed. The future is not fixed, and all guidance offered reflects possibility and potential, not certainty.

Personal Responsibility

By engaging our services, you acknowledge that you are doing so voluntarily and of your own free will. You accept full personal responsibility for any decisions, actions, or changes you make in your life following a session or as a result of guidance received. The Serendipity Den and its practitioners shall not be held liable for any outcomes, decisions, or consequences arising from the use of our services.

Medical & Psychological Matters

Our services — including Reiki and Deep Energy Healing — are complementary practices and are not a substitute for medical treatment, diagnosis, or professional psychological support. If you are experiencing a medical or mental health condition, please consult a qualified healthcare professional. Engaging our services does not replace, delay, or conflict with professional medical advice.

Limitation of Liability

To the fullest extent permitted by applicable law, The Serendipity Den shall not be liable for any direct, indirect, incidental, or consequential loss or damage arising from your use of our services or reliance on any information provided. Our total liability in any circumstances shall not exceed the amount paid for the specific service in question.

This website uses cookies — small text files placed on your device — to ensure the site functions correctly and to understand how visitors engage with our content. This policy explains what cookies we use and how you can manage them.

Essential Cookies

Some cookies are strictly necessary for the website to operate. These include cookies that maintain your session, remember your preferences, and enable the booking and payment functions. These cannot be disabled without affecting core website functionality.

Analytics Cookies

We may use analytics tools to understand how visitors use our website — for example, which pages are most visited and how long visitors stay. This data is collected in aggregate and anonymised form and is not linked to any individual. You may opt out of analytics cookies via our cookie consent tool or your browser settings.

Third-Party Cookies

Our booking system, payment processor, and embedded video platforms may place their own cookies on your device when you interact with these features. These cookies are governed by the respective privacy policies of those third-party providers.

Managing Your Cookie Preferences

You can manage or disable cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of this website. You can also update your preferences via the cookie consent banner displayed when you first visit our site. We use a cookie consent tool to ensure your preferences are respected in accordance with GDPR requirements.

For more information about cookies and how to manage them, visit allaboutcookies.org.